Strong Volkswagen

These guys have no respect for a person's time. I made an appointment with Brian Tribe to buy a car I had previously test driven. I had cash in my pocket, enough for the asking price and any additional fees, and expected to leave with the car. The car was not ready at the scheduled time or even on the lot. A short phone call from Brian Tribe or Eric Gustavson to let me know the car was not ready could have avoided this whole unfortunate situation. When I arrived at the appointed time, he did not have time for me. He was heading out for a test drive with another customer. He said is should only be another 30 minutes and suggested that I go over to the detail shop to take another look at it.I got the feeling I was not welcome in their show room do to the casual nature of my clothing( t-shirt, shorts and tennis shoes). At the detail shop, it was obvious that it was going to be hours before the car was finished. When I returned to Strong VW, no one would give me the time of day. As I walked around the lot, I overheard two salesmen lambasting another customer. The language they used was absolutely vulgar. They denigrated women and disabled individuals. Of course, there was an apology hours later when they called my wife even though they had my phone number. I gave them a chance to save the sale with a small price reduction do to my wasted time. I never even received a call back from these guys! A later call to talk to the general manager was laughed off and my wife was told that the GM comes and goes as she pleases so good luck getting in touch with her. Unprofessional, Disrespectful and foul mouthed are just a few of the adjectives I would use to describe the atmosphere at Strong VW. I had been a long time VW fan. This has destroyed any confidence I have in the Volkswagen name.

Bought a 2013 Touareg Sport TDI sight unseen, flew in from Los Angeles, they picked me up at the Airport, and handled the whole paperwork with great efficiency. Would do business with them again in a heart beat. These guys are respectful of the value of ones time. Would do business with them again.

I recently purchased a 2010 Jetta Sportwagen TDI from Strong VW, and the customer service was great. I live in the Las Vegas area, and worked with Eric and Matt in the internet department by phone and email after finding the vehicle on cars.com. They took a credit card deposit and two days later I flew out to complete the purchase. They were both a pleasure to work with and the buying process was very smooth and easy. Shelly in finance was very nice too, and everyone I came in contact with during my short time at the dealership seemed authentic and friendly. Even though they are 450 miles away I will consider buying from them again in the future. They even picked up the cab fare from the airport.

Bought my 2008 VW Passat from Strong VW and was treated fantastic. Everyone was very pleasant and the process couldnt have been easier.