Strong Volkswagen

Chance Hughes is an example of the excellence that Strong VW expects of it's staff. He is well informed and able handle any situation that he encounters. It is always a pleasure to deal with him.

Bad service could not get my car in on time, they had told me mileage at first then they said 27 months witch is it ? because the mileage was not up for the oil change. they wanted to charge me the cost witch should of been free

I was treating with RUDENESS, INCONSIDERATION, and SNOBBISHNESS in the ANTI-Service Department. They complete to see who can be the LEAST helpful. I found them to all be on ego trips! I will never go in there again. I now go to another VW dealership that knows the meaning of CUSTOMER SERVICE and it is definitely NOT STRONGS!!!

I didn't even buy from Strong because my experience with "Matt" via text. I did some research and found out you have to give 5-star reviews of Strong VW in order to get the lifetime warranty. When I brought this up with the salesperson, they got immediately defensive and asked why I would research it instead of asking them directly... Why on earth would anyone trust a salesperson about a warranty??? Their entire livelihood depends on convincing people to buy from them, therefore not a word out of their mouths can be fully trusted. I then found reviews stating that you also have to have all maintenance done by Strong VW in order for the warranty to stay active. Further research suggests that doing so is extremely difficult since they only have one location. Supposedly you have to wait hours to get a basic oil change. Brought that up and again the salesperson got defensive without even offering proof. When I suggested he should have just provided me with the warranty info instead of just calling what I read "completely erroneous," he said there's no need to provide me with the fine print because "fine print isn't needed" for how to actually qualify for the warranty. Obviously, the salesperson panicked because I caught them. This is shady practice and has scared me off of ever using them!

Great service and communication. It was a 3 week wait to get the car in but they did offer to let us drop it off to see if they could work it in.

The service was outstanding. This has been one of my best experiences in the auto service ever they did not give me a hard time. They explained what the problem was, and they took care of it perfectly with no issues whatsoever. I think I will always buy vw just because of how good they back up their cars in their service.

My car was done earlier than I expected when I finally got it to the dealer and everyone was very nice. I had to cancel a previous appointment the day of because i couldn't get my car to start (dead battery). Strong VW was very accommodating.

I bought my car and they lied to me about free oil changes for life. I posted a bad review about it. Also tried to get a copy of the bumper to bumper warranty and the guy couldn't find it. Cue to today. I have to get my car fixed due to their 50 miles rule I HAVE to get it serviced there for the warranty to be considered- still don't know what it covers- I live 42 miles away roughly. It also took 15 phone calls and 2 emails sent in to even get into contact with them. I will need a loaner car which they provide- UNLESS YOU LEFT A BAD REVIEW- So moral of the story with them is you can not be honest about anything or else. Will NEVER buy from them again.

Called the service dept. and they got me in the same day. When I arrived they were expecting me and got my car in for service right away. The work was done correctly within the estimated time.

Tyler was awesome! He actually listened to my needs and repeated them back to me to make sure he understood and was fulfilling my needs. Best experience I have had with a dealership in a long time. :)