Hunter Subaru Hyundai Volvo

Friendly and accommodating Michael our salesman, which gives HS four stars. They stumbled on the wait time and just getting our vehicle we purchased. Thank you

DO NOT DO BUSINESS HERE! If I could give a lower score I would. Our car has been out of commission for nearly 6 weeks, appointment confirmed at 5 weeks, and towed there over a month ago,.and it still has yet to be looked at. No loaner available so have been without a vehicle for the entire time. There has been little to no communication. Even after driving an hour to speak with Nathan the manager nothing has been done. Every week it is near impossible to get a hold of anyone (I call multiple times and try to speak with anyone and everyone in service, leave messages, and never get called back) and when we do finally reach someone we get the same story... it will be looked at next week. Finally we were told it would 100% be looked at this past Monday. Monday we called for a follow up and were told it was looked at but the tech left early so we'd get updated 1st thing Tues. That didn't happen. This morning tried again to get in touch and after numerous attempts got through via text. We were notified that our car had NOT been looked at and would not be looked at until next week. This whole experience has be a complete nightmare. Lied to at every turn. They do everything they can to sell you a car but don't take care of it when there is a problem. Buyer beware.

Pete was the salesmman I worked with. I really struggled with getting approved…he was so humane and understanding….and YES he put me in a great car!!!

Took my car in for servicing after the oil, engine and battery light were coming on and no codes coming up. They charged me almost $500 for a crankshaft replacement because “that’s usually what’s wrong when these cars come in”. Even though I replaced it a year ago. I returned with the same problem and they kept it for almost 4 weeks and said they couldn’t find anything wrong with it. They sent me home $500 in the trash. How does Hyundai not know how to fix a Hyundai????? I called Hyundai Corporate and they looked up the record for my car, nothing was really done for my car. I decided to take it to T&J Auto, and within a few hours were able to diagnose my car. Don’t let Hunter Hyundai fool you with being “short staffed”. T&J auto has only one mechanic right now and still managed to diagnose my car and fix the issue, turns out all they had to do was look under the hood and the issue was very simple, and was only charged $67.

Service Department has Terrible communication and aggressive up selling of unnecessary products and services. They wasted two hours of my time, charged me $180 for a diagnostic test, and then did not fix the issue (multiple safety system warning lights on). But on the bright side, they did try to sell me a $26 bottle of Fuel System Cleaner, which they described as "Needs immediate attention", so I guess we can see what their priorities are. I dropped my car off because I had multiple indicator lights on: Traction Control, ABS, Auto Hold stuck on. The next day they looked at the car, then sent me a text that linked to some web app that showed a service had been performed: "HDBELE - BODY ELECTRICAL CONCERN" was the only description. The web app showed 4 more recommended services, and all four were tagged as "Needs Immediate Attention". The services were: (1) Wheel Bearing Replacement - Rear, (2) Fuel System Cleaner, (3) PCV Valve Replacement and (4) Spark Plug Replacement. There were no notes or explanations of what these services were or why I needed them. And, since the list included a bottle of fuel additive and trying to replace my spark plugs 12,000 miles before the owner’s manual says they need to be replaced, I didn't take any of that seriously. Hey Hunter, maybe pick up the phone next time or fix your broken web app. So, based on that nonsense, I assumed that the amount they had charged me was for the repair I needed and were just trying to up-sell me a bunch of services. When I went to pick up the car, I found that they had done absolutely nothing to fix it. The $180 was just for a diagnostic test. But actually 1 (and only 1) of the four services they recommended was REQUIRED to fix the issue. Had they made that clear, instead of trying to sell me fuel additive and spark plugs that I didn't need, then they would have my money right now and I would be a happy customer. Instead, they were so busy trying to ring extra pennies out of me that they left all the dollars on the table. I bought my car from them new and have used them for all important service since. But never again. I'll go to the other Hyundai dealership in Asheville from now on for service and sales.