Mercedes-Benz of Sugar Land

Frank was really helpful in selecting a car that best suite us. He was patient and didn't pressure us on making the sale. This was by far the best experience we had in purchasing a car. Steven carried that same comfort feeling we experienced with Frank. He went over the additional packages in details and answered all of our questions thoroughly. Brad showed us all the technical aspects of the car. We drove away from the dealership with confidence that we know my car. We will definitely be coming back to this dealership for future trade-ins and purchasing of a car. I want the same salesman and finance representative.

I must admit, Mercedes Benz was the least on my list when I was test driving for luxury cars but their extraordinary customer service and their willingness to work with me and my husband made all the difference. Nick Bartimmo, our sales man was very professional, patient and made our deal an amazing experience. It was easy and very quick. Oh, the MB canvas bag and the coffee mug I negotiated during the deal process were granted. Thanks to Howard. I couldn't be happier of my MB purchase. Other luxury car dealers had no room for negotiations. Their lost and MB's gain. More Power to MB of Sugar Land! MJFontenot

Went to MB-Sugarland because they had a few of the cars I was looking at in the right color. The sales man asked me if I was prepared to do a deal right now. I said "yes", but that I really was only looking for that day. He asked me if I knew what I would need to do a deal, and I casually said "Yes", but that I did not expect him to be able to offer it. After a few minutes of discussion and then a close look at the cars he had to show, I picked my favorite, and then he made me a great offer! I still hesitated, so he had his manager come in -- and to my surprise, between the two of them, made me such a compelling offer I had to do it right then!!! Three days later, I am totally happy that I did not let this slip by!

Frank made car buying ENJOYABLE and painless ...which is unheard of these days! He provided great customer service and was diligent in providing requested information along with great follow up! I would highly recommend him to others and now, expect the rest of the dealership to live up to his standards!

This is the third car we have purchased from Frank. He is fun to work with and very knowledgeable. We have recommended Frank to many of our friends. Good job Frank and MB Sugar Land. Bradley was knowledgeable and made the transition to all the new features easy and seamless. Tammy is a big reason we return to MB Sugar Land - fantastic to work with and very accomodating.

This is been the best overall car buying experience I have ever been apart of. This is my first Mercedes and I am very excited to have it. There is nothing negative that I can say about my experience, and the sales people who were involved in my purchase including Mr. Rich are absolutely amazing. Frank Kelske hands down was the sales person I have ever dealt with, and made this experience enjoyable. He was very knowledgeable, kind, helpful, open and honest, and answered all questions to the fullest about my decision. Stewart Sanchez was very knowledgeable and spent time with me discussing the different package options, which I appreciated. He was very kind, considerate, and helpful in this important decision. Lastly, Jill Aguilar, spent about an hour showing me all the features in my fabulous new car which was very kind of her. I am a little old school with technology so I really appreciated her going above and beyond to show me the features in my new car. I drove all the way from Kingwood, and since this was such a great experience, I will be driving here for my maintenance because of the amazing customer service. I have very high regards about Mercedes Benz of Sugar Land, and will give many great referrals.

With great assistance from Frank Kelske, it only took less than 30 minutes to complete price negotiation and paper works for 2014 E350 luxury sedan - a gift for my derest wife. This is the second transactions with Frank during last 22 months. As a proud MB owner during last 15 years, I put family safety on the most trust worthy brand - MB and delegated professional team in this dealership. Thanks you all! Frank Kelske, Chou Shu and Steven Ho. LBZ1212

I bought a brand new C350 and it's been back in the shop 4 (four) times since December 2014. The dealership hasn't fixed the problems, if fact, they can't even figure out what's wrong with it. They want me to trade it and pay more for a 2015. Very poor customer service. Maybe salesman doesn't work there anymore....that's a clue. STAY AWAY from Mercedes of Sugarland.

Purchased our second vehicle with Frank Kelske at the Mercedes Benz of Sugar Land. Very happy with his professional knowledge of the vehicle and "no pressure" customer service.

Frank Kelske is an wonderful salesperson as he welcomed us into Mercedes-Benz of Sugar Land. He gave me the chance to get exactly what I wanted. First, he showed us different models although I knew I wanted the ML350. When I was certain, he took me on a test drive, which allowed me to get a feel for the vehicle. After the test drive, he showed me all of the features of the car and what the car could potentially have if you build it, which I did. When I knew that I wanted to build it, he went through each and every package so that I could customize it just the way I wanted. Frank followed up with me several times after the purchase and answered any questions that I had about the vehicle. After waiting for the 2015s to come out - my car was built and a couple days later in Texas for me to pick up. I was very pleased with the experience and I definitely recommend Frank to everyone buying a Mercedes. In the future I will definitely be back to Frank!!!