Reviews
Good service
August gave great service from start to finish. Looking forward to future deals at this dealership. I am very happy with the car that I picked out
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Anthony, for your kind words! We thank you for your business and look forward to your next visit!
Drive Shift
Hector was the advisor and he didn’t have a clue to what was wrong with the vehicle. 30 days later he was just as lost as the day I had it towed there.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
We truly value your business and thank you for bringing this to my attention. Please contact me directly at214-319-1407. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. Chris Hogan General Manager chogan@dallasdodge.net
Disaster
Took my car in for a radio issue. Had an 8 am appointment. Service provider told me they would assess and let me know. I get an email @ 1 explaining the plan. I approve the plan thinking it would be fixed. I email service provider and text him to check on my car. I didn’t hear anything back from him. They closed this my car was at the dealership Saturday and Sunday. I emailed again Monday morning and called Monday morning. No response. Finally Monday afternoon I call and get ahold of the service provider only to find out the part is 7-10 days out. They kept my car for three days and didn’t fix it. Now I have to take it back in a week. Such a disappointment.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your feedback. I apologize that your part was delayed and your service visit was anything but satisfactory. After reviewing your situation, we want to make things right. I want to provide you with a free oil change, along with resolve your radio issue. Please give me a call at 214-319-1407 so we can make things right. Chris Hogan General Manager
Fuel Injectors service Update
I want to update my last review. I said the only negative was people not wearing mask. I meant to say that the employees did not wear any masks. I saw only couple of employees wearing masks. I am aware of the governor's mandate but still businesses needs to protect their employees and customers.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
I just want to leave a great review to Johnny Chapa!!!...
I just want to leave a great review to Johnny Chapa!!! He’s very professional let’s me know all cost and what work is needed to be done. Always answers all my questions I have built a strong trust relationship and will keep coming for the good customer service he provides!!!!!! overall great service
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I was highly impressed with Dallas Dodge as they...
I was highly impressed with Dallas Dodge as they patiently worked on my 2008 Dodge Nitro. I giving a special thanks to Service Advisor Jasmin because she did an excellent job in keeping me informed about my vehicle during the duration it was at the shop. She also was able to acquired me a loaner car as well. I was so impressed with Dallas Dodge until I purchased a Dodge Challenger Scat Pack 2021 and on Monday March 29, 2021, I drove it off the lot. Thanks again to Jasmin and Dallas Dodge on LBJ Freeway. I will definitely tell all of my fellow professors and students as well about you all. Again thanks. I also had an excellent salesperson as well. Now I will do an excellent review on him. ProfessorYecats/Bo wtie Professor
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words for Jasmin and our team! We are thrilled that you always have the best experience here with us! Thank you for your continued business and we look forward to your next visit!
Nice truck buying experience
Truck buying experience went well here at Dallas Dodge. Salesman Fabian was a nice young man and very knowledgeable able the trucks. Dallas Dodge was the only dealership in the DFW area to have trucks in stock with all the features I was looking for. No high pressure sales, price was as advertised. Only downside was waiting a while for truck to get detailed to drive it home because they were short handed that day.
- Customer service 4.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Carl, for your kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
Thank you for your friendly services
Friendly customer service VERY HAPPY WITH MY DODGE RAM Thank you for your patience I'll be more than happy to recommend you with my friends. See you soon
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Sergio, for your kind words! We thank you for your business and look forward to your next visit!
John D
Great experience from beginning to end, Chris made the process as smooth as silk. This was the way a car buying experience should be handled!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, John, for your kind words about Chris! We are very happy to hear that we were able to provide you with an enjoyable car buying experience!
Great Experience
It was a great experience buying my new truck. The salesman Chris was exceptional. He was no pressure and worked hard to get the deal done. He offered me a fair price for my trade in and looked for incentives and discounts to get me the best deal.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your kind words for Chris! We are thrilled that he provided you with a great truck buying experience. Congratulations on your new truck!