EVERETT CHEVROLET GMC OF MORGANTON

We're genuinely sorry to hear about your experience. This isn't the level of service we aim to provide, and we appreciate you bringing it to our attention. We want to make things right—please reach out to us directly so we can learn more and work on improving. Thank you for your feedback.

Thank you for your honest feedback—we appreciate you taking the time to share your thoughts and experiences. We're glad to hear the deal overall felt fair, but we're sorry to hear we missed the mark on some critical details. A low fuel tank, lack of interior detailing, and not providing a second key fob aren’t the standard we aim for. You're right—it’s the little things that make a big difference. We'd love the chance to make this right or, at the very least, learn from the situation to do better moving forward. Please do not hesitate to contact us directly. Thanks again, and we hope to have the opportunity to serve you better in the future.

Thank you for your honest feedback—we appreciate you taking the time to share your thoughts and experiences. We're glad to hear the deal overall felt fair, but we're sorry to hear we missed the mark on some critical details. A low fuel tank, lack of interior detailing, and not providing a second key fob aren’t the standard we aim for. You're right—it’s the little things that make a big difference. We'd love the chance to make this right or, at the very least, learn from the situation to do better moving forward. Please do not hesitate to contact us directly. Thanks again, and we hope to have the opportunity to serve you better in the future.

We’re very sorry to hear about your experience. It’s never our intention to cause frustration, and we understand how upsetting it must have been to have everything in place only to find the vehicle was no longer available. While we do our best to hold vehicles, demand can sometimes move quickly, especially without a signed purchase agreement or deposit. That said, we clearly missed the mark in communication here, and we apologize for that. We’d appreciate the opportunity to make things right or help you find a similar vehicle if you're still in the market. Please feel free to reach out Thank you for your feedback—it helps us do better.

"Mr. Trujillo, I do apologize for your concerns on your 2011 BMW with over 179,000 miles on it. We have performed basic maintenance on your car one time. We then performed a complimentary diagnosis after performing complimentary pickup and delivery when you claimed the vehicle began leaking oil after we performed that oil change. During that diagnosis, we found the vehicle leaking oil from multiple locations, none of which were affected by the oil change. Given that we are not a BMW dealership and do not have the special tools needed to repair your vehicle, we recommended taking the vehicle to a BMW service facility. I also want to reiterate, from our conversation on 10/7/2024 in our shop, that we are more than willing to replace the screws on the engine beauty cover if you'll give us the opportunity to do so. However, during our last conversation, you indicated that you would have another repair facily assist with the replacement screws. Please let me know if you need any further assistance." Joey Jones, Service Manager

We are so happy that Tyler was able to help you find exactly what you were looking for! Thank you for your continued support. We appreciate you and the opportunity to serve you.

Thank you for recognizing Brian and thank you so much for the recommendation!