Reviews
Great customer service specially Viva Valez, making sure
Great customer service specially Viva Valez, making sure transaction go smoothly and easy. Thank you!
Great customer service specially Viva Valez, making sure
Great customer service specially Viva Valez, making sure transaction go smoothly and easy. Thank you!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing The Ford Store San Leandro! Hamid Seifi Internet Director hseifi@sanleandroford.com
Willie was very courteous answering all my questions and
Willie was very courteous answering all my questions and solved a problem that I had reported on several other visits
Willie was very courteous answering all my questions and
Willie was very courteous answering all my questions and solved a problem that I had reported on several other visits
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Hamid Seifi Internet Director hseifi@sanleandroford.com
I took my 2023 F350 in for a shift interlock solenoid
I took my 2023 F350 in for a shift interlock solenoid replacement in October 2024 and didn't get it back until April 2025. I was told that the part was on Back order. I can't believe it took this long for a 2023 truck.
I took my 2023 F350 in for a shift interlock solenoid
I took my 2023 F350 in for a shift interlock solenoid replacement in October 2024 and didn't get it back until April 2025. I was told that the part was on Back order. I can't believe it took this long for a 2023 truck.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. I sincerely apologize for the delay you experienced with your 2023 F-350 repair. We understand how frustrating it can be to wait for parts, especially with the extended backorder issues across the industry. I would like the opportunity to speak with you directly to see how we can make this right. Please feel free to reach out to me at your earliest convenience. Paige Nash Client Experience Manager 📞 510-347-4174 📧 jnash@sanleandroford.com
Straight to the point.
Straight to the point... Good. Good. 5 star rating. Closer to my home. Willing to help you get car support to go back home
Straight to the point.
Straight to the point... Good. Good. 5 star rating. Closer to my home. Willing to help you get car support to go back home
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing The Ford Store San Leandro! Paige Nash Client Experience Manager 📧 jnash@sanleandroford.com 📞 510-347-4174
I can just say that they are very kind and helpful people
I can just say that they are very kind and helpful people thank you very much!
I can just say that they are very kind and helpful people
I can just say that they are very kind and helpful people thank you very much!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience with The Ford Store San Leandro. We appreciate your business and hope to see you again soon! Paige Nash Client Experience Manager 📧 jnash@sanleandroford.com 📞 510-347-4174
Loved the personalized attention as well as walking me
Loved the personalized attention as well as walking me through the lease/purchase options that worked best.
Loved the personalized attention as well as walking me
Loved the personalized attention as well as walking me through the lease/purchase options that worked best.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Paige Nash Client Experience Manager 📧 jnash@sanleandroford.com 📞 510-347-4174
Service advisor Willie keeps me updated when my car is in
Service advisor Willie keeps me updated when my car is in the shop. Great guy!
Service advisor Willie keeps me updated when my car is in
Service advisor Willie keeps me updated when my car is in the shop. Great guy!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at The Ford Store San Leandro. Paige Nash Client Experience Manager 📧 jnash@sanleandroford.com 📞 510-347-4174 📍 The Ford Store San Leandro
I was charged for $1400 worth of work that I never
I was charged for $1400 worth of work that I never approved there was no invoice and Ford quoted me $12,000 to fix a dash issue and when I took it elsewhere they found the issue was there was 2 wires that were not plugged in and the cost was $300 for repair
I was charged for $1400 worth of work that I never
I was charged for $1400 worth of work that I never approved there was no invoice and Ford quoted me $12,000 to fix a dash issue and when I took it elsewhere they found the issue was there was 2 wires that were not plugged in and the cost was $300 for repair
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi Christina, Thank you for bringing this to our attention. I’m very sorry to hear about your experience and any frustration it may have caused. We take concerns like yours seriously and would like the opportunity to review your visit in detail to better understand what happened and how we can make things right. At your earliest convenience, please contact me directly at 510-347-4174 or jnash@sanleandroford.com so we can discuss this further. We appreciate your feedback and the chance to resolve this matter. Best regards, Paige Nash Client Experience Manager The Ford Store San Leandro 707-416-5907 Cell
Friendly staff very good pricing lots of trucks to choose
Friendly staff very good pricing lots of trucks to choose from very pleasant to work with
Friendly staff very good pricing lots of trucks to choose
Friendly staff very good pricing lots of trucks to choose from very pleasant to work with
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Paige Nash Client Experience Manager The Ford Store San Leandro 510-347-4174 office 707-416-5907 cell jnash@sanleandroford.com
Paul and Billy was great!
Paul and Billy was great! I was so stressed out abt my vehicle and they made it stress free. I was keeped up to date the whole time. The service was great! Billy was wonderful even when I kept adding things to look at. Thank you Billy & Paul. I will continue to bring my vehicle in to get future services.
Paul and Billy was great!
Paul and Billy was great! I was so stressed out abt my vehicle and they made it stress free. I was keeped up to date the whole time. The service was great! Billy was wonderful even when I kept adding things to look at. Thank you Billy & Paul. I will continue to bring my vehicle in to get future services.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing The Ford Store San Leandro! All the best, The Ford Store San Leandro Team