Reviews
My issue is when my vehicle was brought back to me the
My issue is when my vehicle was brought back to me the tire was low. I paid over $2500 and adding some air to the tires in a cold winter day should be a nobrainer
My issue is when my vehicle was brought back to me the
My issue is when my vehicle was brought back to me the tire was low. I paid over $2500 and adding some air to the tires in a cold winter day should be a nobrainer
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
My wife and I searched everywhere for an Expedition Max.
My wife and I searched everywhere for an Expedition Max. They had the best price anywhere on theirs. We drove 5 hours to pick it up. Something came up with our sitter and we ended up having to bring our 1yo with us. We were running late of course but that didn’t stop the team at Grapevine Nissan from giving us an incredible experience! I semi-retired from the car business back in April so I’m not easily impressed. This team was impressive. The negotiation process was easy, delivery was awesome and they got us a great rate too. They beat our own bank by a mile! Sales Manager Ahmed made sure any problems we had were handled swiftly. Bear is a great salesman and did an outstanding job taking care of us. Mike in the finance office was an absolute joy to work with and had us in and out as quick as possible. The entire experience was great and we appreciate all of their hard work. I know how tough it is to give clients an excellent experience and these gentleman absolutely rocked it! Highly recommend!
My wife and I searched everywhere for an Expedition Max.
My wife and I searched everywhere for an Expedition Max. They had the best price anywhere on theirs. We drove 5 hours to pick it up. Something came up with our sitter and we ended up having to bring our 1yo with us. We were running late of course but that didn’t stop the team at Grapevine Nissan from giving us an incredible experience! I semi-retired from the car business back in April so I’m not easily impressed. This team was impressive. The negotiation process was easy, delivery was awesome and they got us a great rate too. They beat our own bank by a mile! Sales Manager Ahmed made sure any problems we had were handled swiftly. Bear is a great salesman and did an outstanding job taking care of us. Mike in the finance office was an absolute joy to work with and had us in and out as quick as possible. The entire experience was great and we appreciate all of their hard work. I know how tough it is to give clients an excellent experience and these gentleman absolutely rocked it! Highly recommend!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I really appreciate Mr Clinton.
I really appreciate Mr Clinton. We are all family Satisfied your work. Clinton is amazing and humble and Good Hard Worker. God Bless you Clinton.ThankYou So Much.
I really appreciate Mr Clinton.
I really appreciate Mr Clinton. We are all family Satisfied your work. Clinton is amazing and humble and Good Hard Worker. God Bless you Clinton.ThankYou So Much.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Super easy and stress free Super easy for a first time
Super easy and stress free Super easy for a first time buyer. Stress free. They answered all of my questions.
Super easy and stress free Super easy for a first time
Super easy and stress free Super easy for a first time buyer. Stress free. They answered all of my questions.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
He was personable, kind, and had amazing costumer
He was personable, kind, and had amazing costumer service. My service was done in an hour and half despite him being one of the only service workers there due to being short staffed.
He was personable, kind, and had amazing costumer
He was personable, kind, and had amazing costumer service. My service was done in an hour and half despite him being one of the only service workers there due to being short staffed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Quick Charles greeted us with a friendly smile and ready
Quick Charles greeted us with a friendly smile and ready to work as soon as we walked in the door. He made it quick and we walked out the door with the car we came for.
Quick Charles greeted us with a friendly smile and ready
Quick Charles greeted us with a friendly smile and ready to work as soon as we walked in the door. He made it quick and we walked out the door with the car we came for.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Overcharged and parts needed couldn't be obtained by your
Overcharged and parts needed couldn't be obtained by your parts dept. For what I paid, after being your customer for two decades, I was disappointed.
Overcharged and parts needed couldn't be obtained by your
Overcharged and parts needed couldn't be obtained by your parts dept. For what I paid, after being your customer for two decades, I was disappointed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Honest, respectful of my time, no pressure sale Great
Honest, respectful of my time, no pressure sale Great location, friendly staff Good value, will recommend
Honest, respectful of my time, no pressure sale Great
Honest, respectful of my time, no pressure sale Great location, friendly staff Good value, will recommend
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Didn’t solve my problems after coming in 6 times and
Didn’t solve my problems after coming in 6 times and wasted so much of my gas and time.
Didn’t solve my problems after coming in 6 times and
Didn’t solve my problems after coming in 6 times and wasted so much of my gas and time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We are sorry to hear about your experience, and we understand your frustration. The situation you've described falls far short of the service standards that we strive to provide. We would like the opportunity to discuss this further and work towards a resolution. Please contact our Service Director, Clint Givens, at Cgivens@vtaig.com so we can work together to find a solution.
Service department downsize made it take longer than it
Service department downsize made it take longer than it used to. Non effecient for customer.
Service department downsize made it take longer than it
Service department downsize made it take longer than it used to. Non effecient for customer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We sincerely value your feedback regarding your recent service experience. We understand that changes in our service department have impacted the efficiency you previously experienced, and we appreciate you taking the time to share this with us. Your patience during this transition period means a great deal to us. We are continuously working to streamline our processes to better serve our customers and reduce wait times. Thank you for choosing Texas Nissan, and we look forward to providing you with improved service in the future.