Cars.com announced today that Josh Chapman, formerly the division vice president of ACS, a Xerox company, has joined the company as vice president of operations. In this role, Chapman will oversee account management, customer service, ad operations and training of the customer support team.
"With Cars.com's customer base continuing to grow, Josh's history of fostering operational excellence and raising the bar on customer service through employee professional development will be invaluable," said Bob Gallagher, vice president and chief financial officer of Classified Ventures, parent company of Cars.com. "It is vital that we deliver the highest-quality service and support to our customers and sales representatives. Josh's background makes him an excellent choice to continue our delivery of service excellence."
Chapman brings over 16 years of professional experience with a proven track record of success in both the technology and retail industries. While at ACS, he was responsible for three call centers with over 2,200 employees, oversaw inbound and outbound support, inside sales training and recruiting. Prior to ACS, Chapman worked on customer service teams at Circuit City and Star Tek and served as the Director of Travel Operations at Mondial Assistance
Cars.com was recently named the "Best Overall Customer Experience" by Keynote Systems, the world's leading Internet usage research company. Cars.com is an online destination for car shoppers that offers information from consumers and experts to help buyers formulate opinions on what to buy, where to buy and how much to pay for a car. With price listings, side-by-side comparison tools, photo galleries, videos, unbiased editorial content and a large selection of new- and used-car inventory, Cars.com puts millions of car buyers in control of their shopping process with the information they need to make confident buying decisions.
Launched in June 1998, Cars.com is a division of Classified Ventures LLC, which is owned by leading media companies, including Belo (NYSE: BLC), Gannett Co., Inc. (NYSE: GCI), The McClatchy Company (NYSE: MNI), Tribune Company and The Washington Post Company (NYSE: WPO).