Eddy's Chevrolet Cadillac

My advisor Linda Rippey could NOT communicate. My service appointment for an oil change and diagnostics was on July 13. I was told BY TEXT thar services would be finished in the morning. July 14, I received another text saying they would update me the next morning. I called 3 times July 15 before getting ahold of Linda telling me they'd get an estimate together and that she'd call to confirm I'd received the information. July 16 I get an estimate, NO CALL. I approved and signed for a couple services to be completed. No confirmation by Linda or the company was made. July 20 I called 3 more times to reach Linda again to then be told that services wouldn't begin until July 22 and should be completed July 23 and my car ready for pick up. July 23, Linda calls me to say they never ordered the parts, the estimate I was given was incorrect and the price for the parts was not included. She then tried to get me to agree to a $1300 additional purchase to cover the price of the parts over the phone. I asked for a new estimate and that I would call back later. She did not send me a new estimate and decided to go to lunch, I know as I called 2 times trying to reach her to speak with her. The 3rd time I called, she had already left the office for the day. FINALLY I was transferred to Chris Scanland who then immediately got me a new estimate and calmly took care of the situation knowing how bad this situation had come down to. He had told me no work had been done to my car as of yet. I decided against all the services of your company and went to retrieve my car only to be told it wasn't even running. He then told me that they in fact did an oil change that day. Assuming your mechanics knew I was furious and about to retrieve my vehicle, they of course went out of their way to make sure I at least paid for something. Linda Rippey is absolutely the worst advisor/client representative I have ever worked with. Absolutely no communication. Not once did she even offer a loaner vehicle for my troubles of a 10 day period. I will never again use a company that's not accredited by the Better Business Bureau that also has regular complaints and a high turnover rate. I will make sure others know of the "services" your company offers. My 1 star rating of my time spent dealing with your company is for Chris who was so polite and helpful, no one else.

Never buy a truck from them they do not back anything they say. Forgot to pick up up my truck after 2 blown 6.2 L lifter blown engines from dealer I had it towed to with lifetime powertrain warranty . Because dealership did diagnostic test on it and they refused to pay for test and sold truck I deposit on never told me until day I went to pick up new truck they forgot again . So I had to pay 1300 for new engine that was covered under lifetime warranty . Went to management they said they they screwed up and would help me out never did. Called GM and he finally refused to talk the me after he said they were at fault . Ended up trading off truck to different dealership and bought new truck from different dealership and lost 1200 dollars because of eddys failure to do what they promised . So never ever buy a truck from them . They will not stand behind the vehicles they sale.

The salesman Dimitri was great to work with. That’s where it stopped. I had my own financing so it should have been an easy in and out. The finance guy I dealt with was an absolute xxxxxxx. Tried attaching $9k worth of warranties that I said I didn’t want. Thankfully I caught it the day after. xxxxxxto him. The way he did it was extremely sneaky. I feel bad for the folks who don’t catch it. Do yourself a favor and go somewhere else.

Great group of people. Made trading a vehicle very easy. Would recommend to other customers.

Julian makes buying cars fast and as promised. Great experience with him and Eddys Chevrolet Cadillac

They lie to you, rip you off, they are good at pressuring you in to buying one of their over priced Suburbans and under cutting your trade in. They say they reward referrals but my son-in-law has 4 referrals and hasn't even received a penny, LIE LIE LIE. My referral is DO NOT BUY FROM EDDY'S CHEVROLET.

I stopped by eddys Chevrolet and was greeted by Julian Bean who was very polite and willing to spend as much time with me and did everything he could to help me. I was very indecisive of exactly what I’m looking for in my next vehicle but that didn’t seem to detour him from giving his best

I’m from Georgia. I called them for my 2017 Corvette grand sport, told him I was gonna be in a rush and you need to have it done quick I was in out of the dealership signing paperwork within 30 minutes. Staff was very helpful, my cells are wrapped at a great job walking me through the whole car. I’m an out of town Buyer. They did an OK job showing all the issues with the vehicle. I will say I wish some of the problems (cosmetics) were discussed before buying but overall they do great! I would do business again with them and probably will

This dealership is one the best I. Town in my eyes and Iv been to a few here. I heard from start this place had a bad reputation but that is far off from the reality! This is my second car I’m buying from them this year. There super friendly and really try to get you the best deal. My sales guy Julian bean is one the most carrying outgoing guys Iv met there. Iv gone back twice to him now for cars. If you are on the fence about buying I urge you to check them out ! I Love my new car !

This is the first time I’ve had a car buying experience that was world class! Leo and Justin did a wonderful job being patient and working with me to get the car I wanted. Additionally, The General Manager, gave me an amazing deal. This team has raised the bar on professionalism and outstanding customer service. I will be returning!