Joe Cotton Ford

175 W North Ave, Route 64, Carol Stream, IL 60188

New 866-872-1378 New866-872-1378
Used 888-256-3691 Used888-256-3691
Service 877-225-9666 Service 877-225-9666

Our family owned business is celebrating 36 years of serving Carol Stream, Il and the Chicago area.


Average Ratings

4.7 out of 5.0

Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 92 reviews
5.0 out of 5.0

Excellent Customer Service!!

by from Winfield, IL |

I have bought 2 used mini-vans from Joe Cotton Ford in the past 9 years and I have to say that I have had nothing but great service from both the sales team and the service department. Mike Tegtman, the service manager knows my car inside and out and is always so friendly and explains all the work in a manner that a woman can understand when it comes to car repairs (miracles do happen). What I am most impressed with this car dealership is that the general manager/owner, Paul Cotton will personally take customers home/pick-up when there car is being serviced this is a service that has gone by the way-side with big corporations in recent years and I am glad to see that Joe Cotton Ford appreciates every customer that walks thru there doors. It is this type of customer service that keeps me coming back to Joe Cotton Ford.

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  • Customer Service
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Shopped for a used car

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Good Service, Good value...

by from Addison, IL |

Brought vehicle in and it was serviced in a decent amount of time. No complaints...

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Service at Joe Cotton Ford

by from Glendale Heights, IL |

Everything was quick and easy, from the phone call to schedule the service, arriving at the dealership to have the service taken care of. I was treated very well by the professional, friendly people at the dealership at every turn. I was there a short time when I was told my car was ready. It was a great experience.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase

Joe Cotton Ford responded to this review

May 21, 2016

Thanks so much for the wonderful comments of the team here at Joe Cotton Ford. It is our goal to provide a positive customer experience, and we're glad to hear that your visit was an overall pleasant one. Happy motoring!


4.0 out of 5.0

Oil change service

by from Lombard, il |

We brought our 2011 Ford Fusion in for standard oil change and routine inspection. This vehicle was purchased used from Joe Cotton Ford in 2012 and is part of the free oil change program. For the first time since we purchase the car, my wife was questioned about an oil change card by both the technician and sales manager. Precious service visits have been great and never a question about the card. This recent trip did not result in the same level of service we typically receive and my wife felt the treatment by the sales manager and technician was actually quite condescending. In the end, we were provided with an oil change card and the service was provided.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Ford Flex Repair

by from Wheaton, IL |

Fixed a problem that the purchasing dealer's service department overlooked 8 months earlier.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase

Joe Cotton Ford responded to this review

April 29, 2016

Thanks so much for your feedback, Aldis. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you ever need help, just give us a call. Happy motoring!


5.0 out of 5.0

Fixed a problem with my Taurus

by from Glen Ellyn, IL |

Very responsive and friendly service department. Fixed my problem rapidly.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great car dealer with exceptional customer service

by from Bartlett, IL |

Great service and high level of attention to customers needs.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

exceptional customer service.

by from west chicago;, Il |

The 10 month old I watch fell asleep in her carseat. Y our staff carried her in the car seat for me as if it was routine. That was greeat. Hope

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Came in for service or repair

Does recommend this dealer

Did not make a purchase

Joe Cotton Ford responded to this review

April 9, 2016

Thank you for taking the time to share your feedback with us. We appreciate your business. If there is anything else we can do for you, please give us a call.


5.0 out of 5.0

Great all-around dealership

by from Lily Lake, IL |

Couldn't ask for better service on the Flex we purchased from Joe cotton Ford. Tracy Conn has been extremely helpful, both in terms of the purchase experience, and in servicing and repairing the vehicle. We love the Flex!

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

I buy all my cars at Joe Cotton Ford

by from Wayne, Illinois |

Everyone very helpful. I buy all my cars at Joe Cotton Ford

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Came in for service or repair

Does recommend this dealer

Did not make a purchase

Joe Cotton Ford responded to this review

February 19, 2016

Thank you for your kind words! Do not hesitate to call if you need anything. Be safe on the road.


(1-10 of 92 reviews)